{"id":3881,"date":"2023-02-02T10:03:38","date_gmt":"2023-02-02T00:03:38","guid":{"rendered":"http:\/\/www.mworks.com.au\/RSU\/?page_id=3881"},"modified":"2025-02-27T15:12:43","modified_gmt":"2025-02-27T05:12:43","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3881\" class=\"elementor elementor-3881\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aa6dcb elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"4aa6dcb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-077d1a2 animated-slow elementor-invisible\" data-id=\"077d1a2\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a475cb6 elementor-widget elementor-widget-heading\" data-id=\"a475cb6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3057f51 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3057f51\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48d594a\" data-id=\"48d594a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8138ed0 elementor-widget elementor-widget-heading\" data-id=\"8138ed0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">INTRODUCTION\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62faa95 elementor-widget elementor-widget-text-editor\" data-id=\"62faa95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">NGA Financial Pty Ltd (trading as Mortgageworks) understands how important it is to protect your personal information. This privacy policy governs the collection and use of your personal information by NGA Financial Pty Ltd (ACN 645 767 184), their related entities, subsidiaries, employees, contractors, and the brokers that will assist you (\u201cwe\u201d, \u201cus\u201d or \u201cthe group\u201d).\u00a0 We note that NGA Financial Pty Ltd (ACN 645 767 184) aggregates with Connective Credit Services Pty Ltd (ACN 143 651 496) which holds Australian Credit Licence 389328.<\/span><\/p><p><span style=\"font-weight: 400;\">This privacy policy explains how we intend to respect your rights to privacy in accordance with the National Privacy Principles contained in the\u00a0Privacy Act 1988\u00a0(Cth). Under the Privacy Act, we are required to make you aware of certain matters. This Policy incorporates our Privacy Collection Statement, as it addresses all these matters (as well as\u00a0others):<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our identity and contact details.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The facts and circumstances, and the purposes, of collection of personal information.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The consequences for you if personal information is not collected.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Other entities, bodies, or persons to which personal information is usually disclosed.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Information about access and correction of, and how you may complain about the way we handle your personal\u00a0information.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this privacy policy and any other arrangements that apply between us. We may change our privacy policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current privacy\u00a0policy.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1532a5 elementor-widget elementor-widget-heading\" data-id=\"f1532a5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">YOUR PERSONAL & SENSITIVE INFORMATION \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-023f536 elementor-widget elementor-widget-text-editor\" data-id=\"023f536\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">When we refer to personal information, we mean information or an opinion from which your identity is apparent or can reasonably be ascertained. Personal information held by us includes (without limitation) information such as your name, age or date of birth, current and previous addresses, telephone or mobile phone number, email address, bank details, professional job title or occupation, driver\u2019s licence number, passport details, and financial\u00a0details.<\/span><\/p><p><span style=\"font-weight: 400;\">Personal information may also include details of products and services you have acquired via us or have enquired about (including their status) together with any additional information necessary to deliver those products and services and to respond to your\u00a0enquiries.<\/span><\/p><p><span style=\"font-weight: 400;\">The personal information may also include credit information. Credit information is a sub-set of personal information and is information which is used to assess your eligibility to be provided with finance. It may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies (CRBs). Personal information derived by a CRB from credit information held by the CRB that has any bearing on an individual\u2019s credit worthiness and is or has been or could be used to establish the individual\u2019s eligibility for credit is known as \u201cCRB Derived\u00a0Information\u201d.<\/span><\/p><p><span style=\"font-weight: 400;\">You may also need to provide personal information about other individuals to us, for example, personal information about joint applicants, co-applicants or guarantors, your authorised representatives, or your accountant or solicitor\u2019s contact details. If so, we rely on you to inform those individuals that you are providing their personal information to us, to ensure they agree to their information being provided to us, to advise them of this Policy and that we can be contacted for further\u00a0information.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b76007a elementor-widget elementor-widget-heading\" data-id=\"b76007a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">HOW WE COLLECT PERSONAL INFORMATION \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ead476 elementor-widget elementor-widget-text-editor\" data-id=\"4ead476\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">We may collect personal information in various ways,\u00a0including:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Directly from you, for example, when you provide information by phone, in application forms, or other agreements, or when you submit your personal details through our website, or any other interaction with us in any way.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From your joint applicants, co-applicants, or guarantors.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When you visit our websites.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From your representatives, e.g., solicitors, conveyancers, builders, agents.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From referral partners, who refer your business to us.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From third party sources, such as suppliers, social media, or other third-party\u00a0integrations.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">If we have obtained your personal information through any of these methods and you would like a list of these entities or websites or you would like to be removed from our call or email lists, please contact us at\u00a0info@mworks.com.au\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We collect personal information about you to enable us to assess your suitability and eligibility for obtaining a mortgage or for the provision of other\u00a0services.<\/span><\/p><p><span style=\"font-weight: 400;\">If you give us personal information about another person, you represent that you are authorised to do so and agree that you have obtained consent from that person for us to use and disclose their personal information and that they may access any personal information we hold about them.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Information we automatically collect: We also automatically collect certain technical data that is sent to us from the computer, mobile device and\/or browser through which you access our website (Automatic Data). Automatic Data, includes without limitation, a unique identifier associated with your access device and\/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and\/or browser, statistics on your activities on the website, details of any services we have provided to you or that you have enquired about, or information about how you came to the website. We collect Automatic Data based on your consent which was granted to us by you when you accepted this privacy\u00a0policy.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7fd74a elementor-widget elementor-widget-heading\" data-id=\"b7fd74a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">HOW WE USED YOUR PERSONAL INFORMATION \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a689c4 elementor-widget elementor-widget-text-editor\" data-id=\"4a689c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">We use your personal information to assist us\u00a0in:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conducting our business or providing any services. For example, in determining whether you may qualify for a loan.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Completing a transaction to which the provision of that personal information relates, for example, in the completion of loan application forms.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To communicate information about our products and services to you.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For our internal administrative, marketing, planning, product development and research requirements;\u00a0and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To update a third-party referrer of your loan on the success or outcome of your loan for commission\u00a0purposes.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">At any time, you may opt out of receiving any communications from us (other than as required for the operation of our business). If you wish to opt out of receiving communications from us, please either contact your broker or our inbox \u2013 <\/span><a href=\"mailto:info@mworks.com.au\"><span style=\"font-weight: 400;\">info@mworks.com.au<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-035a7cc elementor-widget elementor-widget-heading\" data-id=\"035a7cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4896bab elementor-widget elementor-widget-text-editor\" data-id=\"4896bab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">We may disclose personal information for the purposes described in this privacy policy\u00a0to:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">our\u00a0employees;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">our related bodies\u00a0corporate;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">our brokers, our approved panel of lenders, service providers and agents that we use in the ordinary operation of our\u00a0business;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">third-party suppliers and service providers (including providers for the operation of our website and\/or our business or in connection with providing our services to\u00a0you);<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">professional advisers, dealers and\u00a0agents;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">payment systems operators (eg merchants receiving card payments);\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">our existing or potential agents, business partners or\u00a0partners;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">our sponsors or promoters of any competition that we conduct via our\u00a0services;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">anyone to whom our assets or businesses (or any part of them) are\u00a0transferred;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">specific third-parties authorised by you to receive information held by us;\u00a0and\/or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by\u00a0law.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">We are a contractor network, and your personal information may be disclosed between Mortgageworks and its brokers within the group to facilitate a transaction to which the provision of that personal information relates or to enable us to properly conduct our business within the\u00a0group.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9736753 elementor-widget elementor-widget-heading\" data-id=\"9736753\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">DISCLOSURE OF YOUR PERSONAL INFORMATION TO OTHERS \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a71f098 elementor-widget elementor-widget-text-editor\" data-id=\"a71f098\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">We will only use and disclose your personal information for the purposes that we collected the personal information, including without\u00a0limitation:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whether you may qualify for a loan;\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To assist you to locate a suitable loan;\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For internal or administrative purposes, such as data processing, printing or mailing;\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To update a referrer of your loan with the general progress of your loan (excluding any sensitive\u00a0information);<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For other financial services that we offer that you may\u00a0require;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To enable you to access and use our website and purchase our products or\u00a0services;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To operate, protect, improve and optimise our business, website and our customers\u2019 experience, such as to perform analytics and conduct research;\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by\u00a0you;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find\u00a0interesting;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;\u00a0and\/or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To comply with our legal obligations, resolve any disputes that we may have with any of our Users, and enforce our agreements with third\u00a0parties.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">For example, if you provide us with personal information to find a suitable loan, we may collect personal information about you and disclose it to our approved panel of lenders or our\u00a0brokers.<\/span><\/p><p><span style=\"font-weight: 400;\">If your personal information is disclosed to third parties, these third parties are strictly prohibited from using your personal information for any other purpose. We will only disclose to these third parties that information necessary for them to perform their services. Otherwise, we do not disclose personal information unless we are required to do so by law or\u00a0regulation.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cabad8 elementor-widget elementor-widget-heading\" data-id=\"1cabad8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">YOUR ACCESS RIGHTS TO THE PERSONAL INFORMATION WE HOLD \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc41372 elementor-widget elementor-widget-text-editor\" data-id=\"cc41372\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">At any time, you may ask us to provide you with a list of the personal information we hold about you, and copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. We will consider and respond to all requests in accordance with all applicable\u00a0laws.<\/span><\/p><p><span style=\"font-weight: 400;\">If you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with\u00a0it.<\/span><\/p><p><span style=\"font-weight: 400;\">Financial information becomes out of date very quickly and so we will update that information if it is required in any future dealings we may have with you. We will take reasonable steps to destroy or remove identifying information of your personal information when your personal information is no longer required for our business\u00a0functions.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a15a28c elementor-widget elementor-widget-heading\" data-id=\"a15a28c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">TRANSFER OF INFORMATION OVERSEAS \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a0da22 elementor-widget elementor-widget-text-editor\" data-id=\"8a0da22\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">To complete our services to you, we may transfer personal information we have collected about you to someone in a foreign country, but only if permitted to do so under the Australian Privacy Principles of the\u00a0Privacy Act 1998\u00a0(Cth).<\/span><\/p><p><span style=\"font-weight: 400;\">Some external organisations and entities may be located outside of Australia. You should note that while they will often be subject to confidentiality or privacy obligations, they may not always follow the particular requirements of Australian privacy laws. Overseas organisations may be required to disclose information we share with them under foreign law. In those instances, we will not be responsible for that\u00a0disclosure.<\/span><\/p><p><span style=\"font-weight: 400;\">Mortgageworks has service providers based in the Philippines &amp; Nepal, whose role is to assist in processing applications and assisting with post settlement loan maintenance.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We do not utilise offshore personnel for the purposes of marketing or sales. We will not share any of your credit information with a credit reporting body unless it has a business operation in\u00a0Australia.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afa048c elementor-widget elementor-widget-heading\" data-id=\"afa048c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">HOW WE STORE YOUR PERSONAL INFORMATION \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03fa65e elementor-widget elementor-widget-text-editor\" data-id=\"03fa65e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">Mortgageworks takes reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Some of the ways we do this are: confidentiality requirements of our employees; document storage security policies; security measures for access to our systems; only giving access to personal information to a person who is verified to be able to receive that information; control of access to our office building, electronic security systems, such as firewalls and data encryption on our\u00a0webpage.<\/span><\/p><p><span style=\"font-weight: 400;\">We take protecting the security of your personal information seriously. We have a response plan that is designed to enable us to contain, assess and respond to suspected data breaches in a timely fashion, and to help mitigate potential harm to affected individuals. However, we cannot guarantee the security of your personal\u00a0information.<\/span><\/p><p><span style=\"font-weight: 400;\">We may store your information in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from anywhere via an internet connection, it is not always practicable to know in which country your information may be held. If your information is stored in this way, disclosures may occur in countries other than those listed here or those we referred to from time. In addition to the above, we also regularly review developments in security and encryption technologies. However, it is important to remember that the use of email and the internet may not always be secure, even with these safeguards in\u00a0place.<\/span><\/p><p><span style=\"font-weight: 400;\">When we no longer require your information, and we are legally permitted to, we take reasonable steps to destroy or de-identify the information. However, sometimes it is impossible or impractical to completely isolate the information then completely remove all traces of the information, and we may store the information for future use, such as to help resolve disputes between us or assess future applications by you. The same security safeguards will be in place to protect the information, as detailed in this\u00a0Policy.<\/span><\/p><p><span style=\"font-weight: 400;\">Access to our computer systems is restricted through password protection that requires 2 step authentications. If we no longer need your personal information, we destroy or remove the identity\u00a0information.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d59138 elementor-widget elementor-widget-heading\" data-id=\"0d59138\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">COOKIES\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0e4b1 elementor-widget elementor-widget-text-editor\" data-id=\"2d0e4b1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">A \u2018cookie\u2019 is a small text file placed on your computer by a webpage server that may later be retrieved by webpage servers. We use cookies or other similar tracking technologies on our website to provide you with a better website experience. When you visit the Mortgageworks website or related landing pages to read, browse, submit or download information, our system will record\/log your IP address, date and time of your visit to our site, the pages viewed, and any information downloaded. You can configure your browser to refuse cookies or delete existing cookies from your hard drive. Rejecting cookies may have the effect of limiting access to or functionality of parts of our\u00a0website.<\/span><\/p><p><span style=\"font-weight: 400;\">We generally use this information to report statistics, analyse trends, administer our services, diagnose problems, and target and improve the quality of our products and\u00a0services.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed024a8 elementor-widget elementor-widget-heading\" data-id=\"ed024a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ADVERTISING AND TRACKING  \n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-205d272 elementor-widget elementor-widget-text-editor\" data-id=\"205d272\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">We may advertise on Third-Party Websites. When you view our advertisements on Third-Party Websites, the advertising company may use cookies, and in some cases, web beacons, to collect information such as the server your computer is logged onto, your browser type, the date and time of your visit and the performance of their marketing efforts. When you access our website after viewing one of our advertisements on a Third-Party Website, the advertising company may collect information on how you utilise our website (e.g. which pages you\u00a0view).<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-930b755 elementor-widget elementor-widget-heading\" data-id=\"930b755\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">EXTERNAL DISPUTE RESOLUTION\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc29a40 elementor-widget elementor-widget-text-editor\" data-id=\"dc29a40\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">We have a formal procedure for handling privacy breaches or complaints. You can refer to our Internal Dispute Resolution policy for more\u00a0information.<\/span><\/p><p><span style=\"font-weight: 400;\">If you are dissatisfied with our Internal Dispute Resolution response, you can make a formal complaint to our External Dispute Resolution provider, the Australian Financial Complaints Authority (AFCA). AFCA can consider certain privacy complaints relating to either the provision of credit or Credit Reporting Information in general. You can contact AFCA\u00a0on:<\/span><\/p><p><span style=\"font-weight: 400;\">Tel: 1800 931 678\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Email: info@afca.org.au\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Web: www.afca.org.au\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Post: Australian Financial Complaints Authority, GPO BOX 3, MELBOURNE VIC\u00a03001<\/span><\/p><p><span style=\"font-weight: 400;\">Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Under the Privacy Act, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) about the way we handle your personal information. The OAIC can be contacted at either www.oaic.gov.au or by calling 1300 363\u00a0992.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1def0b8 elementor-widget elementor-widget-heading\" data-id=\"1def0b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">CONTACTING US AND FEEDBACK\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d0a0e1 elementor-widget elementor-widget-text-editor\" data-id=\"8d0a0e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400;\">You can make any requests relating to your personal information held by us or any complaints regarding treatment of your privacy by\u00a0contacting:<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Name:<\/strong> Odessa Tuico<br \/><\/span><span style=\"font-size: 16px; font-weight: 400;\"><strong>Role:<\/strong> Compliance &amp; Operations\u00a0<br \/><\/span><span style=\"font-weight: 400;\"><strong>Address:<\/strong> Suite 702, 418A Elizabeth Street, Surry Hills NSW 2010<br \/><\/span><span style=\"font-weight: 400;\"><strong>Email:<\/strong>\u00a0\u00a0odessatuico@mworks.com.au<br \/><\/span><span style=\"font-weight: 400;\"><strong>Phone:<\/strong> 1300 112 448<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy INTRODUCTION NGA Financial Pty Ltd (trading as Mortgageworks) understands how important it is to protect your personal information. This privacy policy governs the collection and use of your personal information by NGA Financial Pty Ltd (ACN 645 767 184), their related entities, subsidiaries, employees, contractors, and the brokers that will assist you (\u201cwe\u201d, &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/\"> <span class=\"screen-reader-text\">Privacy Policy<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-3881","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy - MortgageWorks<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - MortgageWorks\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy INTRODUCTION NGA Financial Pty Ltd (trading as Mortgageworks) understands how important it is to protect your personal information. This privacy policy governs the collection and use of your personal information by NGA Financial Pty Ltd (ACN 645 767 184), their related entities, subsidiaries, employees, contractors, and the brokers that will assist you (\u201cwe\u201d, &hellip; Privacy Policy Read More &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"MortgageWorks\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-27T05:12:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/\",\"url\":\"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/\",\"name\":\"Privacy Policy - MortgageWorks\",\"isPartOf\":{\"@id\":\"https:\/\/www.mworks.com.au\/RSU\/#website\"},\"datePublished\":\"2023-02-02T00:03:38+00:00\",\"dateModified\":\"2025-02-27T05:12:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.mworks.com.au\/RSU\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.mworks.com.au\/RSU\/#website\",\"url\":\"https:\/\/www.mworks.com.au\/RSU\/\",\"name\":\"MortgageWorks\/RSU\",\"description\":\"Premier local mortgage broking firm servicing Sydney, NSW\",\"publisher\":{\"@id\":\"https:\/\/www.mworks.com.au\/RSU\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.mworks.com.au\/RSU\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.mworks.com.au\/RSU\/#organization\",\"name\":\"MortgageWorks\/RSU\",\"url\":\"https:\/\/www.mworks.com.au\/RSU\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.mworks.com.au\/RSU\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.mworks.com.au\/RSU\/wp-content\/uploads\/Mortgage-Works-Logo-Transparent_White.png\",\"contentUrl\":\"https:\/\/www.mworks.com.au\/RSU\/wp-content\/uploads\/Mortgage-Works-Logo-Transparent_White.png\",\"width\":2019,\"height\":553,\"caption\":\"MortgageWorks\/RSU\"},\"image\":{\"@id\":\"https:\/\/www.mworks.com.au\/RSU\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacy Policy - MortgageWorks","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.mworks.com.au\/RSU\/privacy-policy\/","og_locale":"en_US","og_type":"article","og_title":"Privacy Policy - MortgageWorks","og_description":"Privacy Policy INTRODUCTION NGA Financial Pty Ltd (trading as Mortgageworks) understands how important it is to protect your personal information. 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